FAQ¶

I'm unable to link my Globus account to my NCCAT/MEMC account from the CUIMC Campus¶

The typical advice we give to Columbia affiliates if they encounter an error with Globus account linking is to first switch to a different network (e.g., a WiFi hotspot). This is because our Globus endpoint domain (globus3.5540bd.75bc.data.globus.org) apparently cannot be used on certain CUIMC networks. Specifically, our Globus domain cannot be resolved (i.e., its domain name cannot be mapped to an IP address). The domain globus3.5540bd.75bc.data.globus.org is managed by Globus (not us) and in turn, uses Amazon as a domain name provider. Ultimately this means that there is a problem with CUIMC IT's domain name infrastructure where Amazon domains cannot be reached; from the outside it's unclear if this an actual issue or just a matter of policy related to the protection of patient data / PHI.

If you keep encountering this issue, our advice would be to contact CUIMC IT and/or Globus support.