FAQ » History » Revision 2
Revision 1 (John Pellman, 08/19/2025 10:56 AM) → Revision 2/7 (John Pellman, 08/19/2025 10:56 AM)
h1. FAQ
h2. I'm unable to link my Globus account to my NCCAT/MEMC account from the CUIMC Campus
The typical advice we give to Columbia affiliates if they encounter an error with Globus account linking is to first switch to a different network (e.g., a WiFi hotspot). This is because our Globus endpoint domain (_globus3.5540bd.75bc.data.globus.org_) apparently cannot be used on certain CUIMC networks. Specifically, our Globus domain cannot be resolved (i.e., its domain name cannot be mapped to an IP address). The _domain globus3.5540bd.75bc.data.globus.org_ is managed by Globus (not us) and in turn, uses Amazon as a domain name provider. Ultimately this means that there is a problem with CUIMC IT's domain name infrastructure where Amazon domains cannot be reached; from the outside it's unclear if this an actual issue or just a matter of policy related to the protection of patient data / PHI.
If you keep encountering this issue, our advice would be to contact CUIMC IT and/or Globus support.