FAQ » History » Version 2
John Pellman, 08/19/2025 10:56 AM
| 1 | 1 | John Pellman | h1. FAQ |
|---|---|---|---|
| 2 | |||
| 3 | h2. I'm unable to link my Globus account to my NCCAT/MEMC account from the CUIMC Campus |
||
| 4 | |||
| 5 | 2 | John Pellman | The typical advice we give to Columbia affiliates if they encounter an error with Globus account linking is to first switch to a different network (e.g., a WiFi hotspot). This is because our Globus endpoint domain (_globus3.5540bd.75bc.data.globus.org_) apparently cannot be used on certain CUIMC networks. Specifically, our Globus domain cannot be resolved (i.e., its domain name cannot be mapped to an IP address). The _domain globus3.5540bd.75bc.data.globus.org_ is managed by Globus (not us) and in turn, uses Amazon as a domain name provider. Ultimately this means that there is a problem with CUIMC IT's domain name infrastructure where Amazon domains cannot be reached; from the outside it's unclear if this an actual issue or just a matter of policy related to the protection of patient data / PHI. |
| 6 | 1 | John Pellman | |
| 7 | If you keep encountering this issue, our advice would be to contact CUIMC IT and/or Globus support. |